Welcome to Nathan IT Services
Transform your devices problems into fixed problems with Nathan IT Services
Welcome to Nathan IT Services
Transform your devices problems into fixed problems with Nathan IT Services
Nathan IT Services Staff
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Store Hour/Customer Services
Open today | 12:00 pm – 05:00 pm |
Online Service Hours
Monday-9AM-5PM
Friday- 9AM-5PM
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Privacy Policy
Nathan IT Services
Customer Service & Business Policy
Effective Date: September 5, 2026
1. Services
Nathan IT Services provides technology-related services, including computer troubleshooting, device setup, software assistance, technical support, repairs, and other IT services agreed upon with the customer.
2. Pricing & Estimates
Customers will be informed of the expected price before work begins whenever possible. Additional work that was not included in the original estimate may require customer approval before proceeding.
3. Payment
Payment is due when the service is completed unless another payment arrangement has been agreed upon in advance.
Nathan IT Services accepts payments through available payment methods, including Square when offered.
4. Deposits
For larger projects, custom work, or services requiring the purchase of parts or equipment, Nathan IT Services may require a deposit before beginning work.
5. Cancellations
Customers should notify Nathan IT Services as soon as possible if they need to cancel or reschedule an appointment. Deposits may be non-refundable when Nathan IT Services has already purchased parts, equipment, or dedicated significant time to the project.
6. Repairs & Customer Devices
Customers are responsible for backing up important files before a repair or service whenever possible. Nathan IT Services will take reasonable care of customer equipment but cannot guarantee that data will not be lost or that a device will not experience additional problems during or after service.
7. Data & Privacy
Nathan IT Services will respect customer privacy and will not intentionally access, copy, share, or disclose personal information except when reasonably necessary to perform the requested service or when required by law.
Customers should provide only the information necessary for the requested service.
8. Third-Party Services
Nathan IT Services may use third-party software, hardware, payment providers, cloud services, or other technology when necessary. Problems caused by third-party products or services may be outside Nathan IT Services' control.
9. Warranty on Services
If a service includes a specific warranty or guarantee, the terms will be explained to the customer before or at the time of service. A warranty does not cover new problems, physical damage, misuse, accidental damage, or issues unrelated to the original service.
10. Customer Responsibility
Customers are responsible for providing accurate information, passwords or access when necessary, and permission to perform requested services. Customers must have the legal right to authorize work on the device, account, or system being serviced.
11. Refusal of Service
Nathan IT Services reserves the right to refuse service involving illegal activity, unauthorized access to accounts or systems, malware, fraud, or any activity that could harm another person, business, device, or network.
12. Limitation of Liability
Nathan IT Services will make reasonable efforts to provide professional and reliable service. However, Nathan IT Services is not responsible for indirect losses, lost profits, lost data, or problems caused by circumstances outside its reasonable control.
13. Policy Changes
Nathan IT Services may update these policies when necessary. The most current version will apply to future services and transactions.
14. Customer Agreement
By requesting or purchasing services from Nathan IT Services, the customer acknowledges that they have had an opportunity to review these policies and agrees to follow the applicable terms.
Nathan IT Services
Professional • Reliable • Affordable
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